Legal and Compliance

Ask About Mortgages is an appointed representative of Quilter Mortgage Planning Limited, which is authorised and regulated by the Financial Conduct Authority. Quilter Mortgage Planning Limited are entered on the Financial Conduct Authority register ( under reference 440718.

 Terms of Business

This agreement is issued on behalf of Ask About Mortgages, 9 Hestia Close, Romsey SO51 8PA who can be contacted by telephone on 01794 328365.

 Authorisation Statement

Ask About Mortgages is an appointed representative of Quilter Mortgage Planning Limited, which is authorised and regulated by the Financial Conduct Authority. The Financial Conduct Authority regulates the financial services industry in the UK and their address is The International Quarter of Stratford: 12 Endeavour Square, London E20 1JN. You can check this on the Financial Conduct Authority by visiting the Financial Conduct Authority website ( Financial Conduct Authority No. 610799 or by contacting the Financial Conduct Authority on 0845 606 9966.

Permitted Business

Our permitted business is advising on and arranging mortgages and non-investment insurance contracts.

Broker Fees

Ask About Mortgages do not charge a fee for mortgage advice or mortgage applications for residential mortgages.


We will communicate with you in English both verbally and written for the sending and receipt of orders.

Scope of Service

We provide services from the whole market.

Paying for services

Not all firms charge for advice the same way. We will discuss this with you and answer any questions you may have. Please refer to our Key Facts documents about our services and costs.

Rights to Cancel

We will inform you of your statutory right to cancel. The Distance Marketing Directive normally grants you 30 days in which you may cancel a life contract. However, there will be occasions where no statutory rights are granted but this will be explained before any contract is concluded.


The authority to act on your behalf may be terminated at any time without penalty by either party giving seven days notice in writing to that effect to the other, but without prejudice to the completion of transactions already initiated. Any transactions effected before termination and a due proportion of any period charges for services shall be settled to that date.

Data Protection (Privacy Policy)

The information you have provided is subject to the Data Protection Act 1998 (the “Act”). By signing this document you consent to us or any company associated with us for processing, both manually and by electronic means, your personal data for the purposes of providing advice, administration and management.
“Processing” includes obtaining, recording or holding information or data, transferring it to other companies associated with us, product providers, the FCA or any other statutory, governmental or regulatory body for legitimate purposes including, where relevant, to solicitors and/or other debt collection agencies for debt collection purposes and carrying out operations on the information or data.

We may also contact you or pass your details to other companies associated with us to contact you (including by telephone) with details of any other similar products, promotions, or for related marketing purposes in which we think you may be interested.

The information provided may also contain sensitive personal data for the purposes of the Act, being information as to your physical or mental health or condition; the commission or alleged commission of any offence by you; any proceedings for an offence committed or alleged to have been committed by you, including the outcome or sentence in such proceedings; your political opinions, religious or similar beliefs, sexual life; or your membership of a Trade Union.

If at any time you wish us or any company associated with us to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please contact The Data Protection Officer.

You may be assured that we and any company associated with us will treat all personal data and sensitive personal data as confidential and will not process it other than for legitimate purposes. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.

Subject to certain exceptions, you are entitled to have access to your personal and sensitive personal data held by us. You may be charged a fee (subject to the statutory maximum) for supplying you with such data.


These Terms of Business are governed and shall be construed in accordance with English Law and the parties shall submit to the exclusive jurisdiction of the English Courts.


If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Quilter Financial Planning Complaints Department
Riverside House
The Waterfront
Newcastle upon Tyne
NE15 8NY

Tel: 0191 241 0700

You can find more information by visiting the Quilter Financial Services website:

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (

Your statutory rights

Nothing in these conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens Advice Bureau.

The contents of this website are believed to be correct at the date of publication

Every care is taken to ensure that the information in this website is accurate. However, all information and figures are subject to change and you should always make enquiries and, where necessary, seek legal advice before entering into any transaction.

The information in this website is of a general nature and does not constitute advice in any way. You should seek professional advice tailored to your needs and circumstances before making any decisions.